FAQs & Important Terms

1. Can I come alone?

Absolutely! You can purchase a spot from the 6-pax Villa Ninox room as the price is charged per pax. Do note that you will be sharing the room with other participants. It’s a great opportunity to meet new friends!

2. Can I book a room and not fulfil the room capacity?

You’re welcome to do so if you’re comfortable. Just keep in mind that the rate will be based on the full room capacity.

3. Can I choose my accommodation?

Yes, it’s first come first, first served! Be sure to purchase your desired rooms before they sell out!

4. Am I allowed to bring outside food?

Outside food & raw food material are NOT ALLOWED. Cooking in the rooms and cooking appliances are prohibited in The Hooton Retreat. Only light snacks and drinks are permitted.

5. What about the meals?

All room rates include lunch and dinner on 9th November, as well as breakfast on 10th November 2024.

6. Is the food served in the retreat halal?

All food served at The Hooton Retreat is completely pork-free.

7. What if I have diet restrictions, such as vegan, vegetarian, or food allergies?

A form will be sent in the confirmation email after payment is made. Please indicate your dietary preference in the form by 28 October 2024 so we can make the necessary arrangements. This includes vegetarian options and special food allergies considerations.

8. Check-in and check-out time?

We will share the check-in time in the confirmation email. Stay tuned.

The Hooton Retreat reserves the right to check NRIC during check-in. Both children and adults are required to present their NRIC upon check-in. Guests under the age of 18 must be accompanied by an adult. Shall any guests failed to do so, LAC Malaysia and The Hooton Retreat's management reserves the right to expel or refuse their entry.

9. Can I come and not stay the night?

Only guests with prior booking with LAC Malaysia may enter the retreat and join the programmes. We value the privacy of our guests. Hence, walk-in visitors or guests without a booking are prohibited and will not be entertained. 

10. Can I drive to the retreat?

Yes, you can. But due to sections of unpaved road leading up to The Hooton Retreat location, lowered vehicle/ sports car is not recommended.

11. Is there any parking area?

Yes, parking is available, but space is limited within the retreat. Staying guests are advised to park at their own risk. LAC Malaysia and The Hooton Retreat management are not responsible for any damage or theft of vehicles or their contents.

12. Is the Retreat a smoke-free premise?

Smoking is strictly prohibited inside the accommodation, washrooms, and any SHARED communal area. Smoking is only permitted in designated area of the premise.

13. Are the accommodations equipped with air- conditioning?

Currently, only the Villas and Bubo Cote Studio rooms are equipped with air-conditioning. The Domes rooms are provided with air cooler machine & roof’s ventilation fans in them. If the weather gets too hot during the day, guests are encouraged to spend their time outdoors. 

The temperature at the retreat can get chilly at night, thus customers are advised to bring light jacket. 

14. What are the general policies?

LAC Malaysia and The Hooton Retreat reserves the right to charge guests the cost of rectifying damage or soiling, caused by accidental, deliberate, negligence or reckless act of the guest to The Hooton Retreat's property or structure. 

The following items are not permitted in The Hooton Retreat premises:

• Flammable, explosive or other hazardous materials.
• Objects emitting a foul odour.
• Unregistered firearms or other weapons.
• Objects of an unusually large size or in unusually large quantities.
• Articles related to use in gambling, prostitution, smuggling or other illicit acts. 
• Illegal drugs or other articles, the possession of which is prohibited by the laws of Malaysia.

LAC Malaysia and The Hooton Retreat's management reserves the right to expel or refuse the entry of any guests who do not observe the Retreat's policy.

 

1. LAC Malaysia reserves the right to close entries before the deadline without any notice once the registration quota for the “LAC Retreat: A Thoughtful Start to 2025” is full.
2. Any cancellation made will not be eligible for a refund once the purchase has been completed.
3. Any request to change rooms will not be accommodated once payment is made.  
4. Participants are required to present the confirmation email upon entry on 9 November at The Hooton Retreat, Negeri Sembilan. All participants are required to sign a liability waiver form before check-in.
5. Participants must be aged 18 and above to participate in the retreat.
6. LAC Malaysia is not responsible for any injuries, losses, or damages incurred during the event.
7. Participants to participate in all of the activities organised by LAC Malaysia and must adhere to all health and safety guidelines in place during the retreat.
8. All food served at The Hooton Retreat is completely pork-free. Participants are required to inform LAC Malaysia in advance of any food allergies or dietary requirements.
9. Additional expenses such as activities outside of the retreat programs at the venue are borne by the participants.
10. LAC Malaysia reserves the right to make changes to the event schedule, speakers or location as necessary. Should the event be cancelled/postponed due to circumstances beyond the control of LAC Malaysia (including heavy rain, thunderstorms disasters, or public rally), no refund will be made, and LAC Malaysia shall have no further responsibility and/or liability thereafter.
11. LAC Malaysia and The Hooton Retreat shall not be liable for any issue relating to parking at the venue, loss of personal belongings, or food allergies during the stay. 
12. Participants are expected to conduct themselves in a respectful manner. LAC Malaysia reserve the right to remove anyone from the event for disruptive behaviour without a refund.
13. For the safety of our all guests, participants are not permitted to bring any flammable, hazardous material, weapons, objects with foul odour, illegal drugs or possession which is prohibited by the laws of Malaysia.
14. Any resale of participation pass is strictly prohibited. LAC Malaysia reserves the right to invalidate participation in connection with any fraudulent/unauthorized resale transaction, without any refund or compensation.
15. By attending the event, participants consent to having their photo and voice recorded. LAC Malaysia reserves the right to use images and videos recorded at the event with your photograph and/or likeness in future marketing materials, including social media channels, websites, and print material, without obtaining any further approval from you or making any payment to you. If you do not wish to be photographed, please notify LAC Malaysia team.

 

You may email marketing@lacworldwide.com.my for any further enquiries.