Frequently Asked Questions

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Frequently Asked Questions

Membership

What are the LAC Club Membership privileges?

How do I sign up & how much is the membership fee?

Is my personal data safe if I create an account?

When is my membership valid till?

I am a member. Why can't I login?

How can I update my new mailing address/contact number/communication channels?

My birthday falls on this month. Am I entitled to the birthday privileges?

How can I unsubscribe from e-newsletter?

Error Message shown on website.

How can I add myself into/ remove myself from your mailing list?

I didn’t receive email to reset password

I do not have / forgot my PIN code

PIN Code is the 6-digit PIN you have created in our retail store during sign-up to secure your account from unauthorised use. If you have forgotten your 6-digit PIN, please visit any of our retail outlets to reset your PIN, upon verification with your identification card.

To locate the nearest store, please click here: Store Locator
Alternatively, please contact our Customer Service on LiveChat or EMAIL us at customerservice@lacworldwide.com.my for assistance.

Our Customer Service personnel will get back to you within the next business day.

For those who signed-up as member in our website, there will be no 6-digit PIN required. You may proceed to login your online account at Login to enjoy online shopping. Please be informed that you are required to set this 6-digit MEMBERSHIP PIN when you purchase in our retail outlets later.

The promo code is not working. What should I do?

Membership discount is not reflected when I add products into shopping cart

I placed an order online and the order status is 'Shipped'. What does this mean?

Do you offer self-collection?

I wish to cancel my order. What should I do?

Do I get LAC$ for shopping online?

Can I redeem my LAC$ online?

Membership discount is not applied when I add products into shopping cart for Buy 1 Free 1 promotion

I placed an order online and the order status is 'Pending'. What does this mean?

Why have I not received a confirmation email/Invoice receipt?

Shipping Related

How do I redeem e-Gift Card?

The screen shows "404" error / goes blank when making payment.

What are the payment options?

Returns & Refunds

I would like to do an refund of my items bought on your webshop?

How long does it take for the refund amount to be credited back to me?

Exchanges

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I do not have / forgot my PIN code

Our Customer Service personnel will get back to you within the next business day.

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