Frequently Asked Questions

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Frequently Asked Questions

Membership

What are the LAC Club Membership privileges?

How do I sign up & how much is the membership fee?

Is my personal data safe if I create an account?

When is my membership valid till?

I am a member. Why can't I login?

How can I update my new mailing address/contact number/communication channels?

My birthday falls on this month. Am I entitled to the birthday privileges?

How can I unsubscribe from e-newsletter?

Error Message shown on website.

How can I add myself into/ remove myself from your mailing list?

I didn’t receive email to reset password

I do not have / forgot my PIN code

The promo code is not working. What should I do?

Membership discount is not reflected when I add products into shopping cart

I placed an order online and the order status is 'Shipped'. What does this mean?

The 'Shipped' status indicates that your parcel has been picked up by our courier partner for delivery. You may visit https://www.dhl.com/my-en/home/tracking.html and key in MYIOB + Order number (eg: MYIOBMY101******) to track your parcel.

Example:

Do you offer self-collection?

I wish to cancel my order. What should I do?

Do I get LAC$ for shopping online?

Can I redeem my LAC$ online?

Membership discount is not applied when I add products into shopping cart for Buy 1 Free 1 promotion

I placed an order online and the order status is 'Pending'. What does this mean?

Why have I not received a confirmation email/Invoice receipt?

Shipping Related

How do I redeem e-Gift Card?

The screen shows "404" error / goes blank when making payment.

What are the payment options?

Returns & Refunds

I would like to do an refund of my items bought on your webshop?

How long does it take for the refund amount to be credited back to me?

Exchanges

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Career

I placed an order online and the order status is 'Shipped'. What does this mean?

Example:

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