Frequently Asked Questions
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Frequently Asked Questions
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Orders Related
What are the delivery charges? (Local delivery in Malaysia)
Orders above RM200 (exclude Sport ): Free
Delivery cost is incurred to the order(s) with value less than RM200*. The charges as below:
| Region | First KG (RM) | Following kg (RM) |
| West Malaysia | 7.5 | 1 |
| East Malaysia | 15 | 13 |
| * Note: Sport products are excluded from Free Delivery terms. |
When will I receive my order?
DHL is our designated courier partner for our online platform. Your parcel shall reach you with an estimation of :
West Malaysia: 2-3 business days
East Malaysia: 5-7 business days
(Changes in the flight schedule might cause some slight delay for East Malaysia)
You may track your delivery status by clicking below:
DHL E-Commerce by clicking https://www.dhl.com/my-en/home/tracking.html
Please note that our office will be closed on PH & eve of Chinese New Year.
Orders made during peak seasons like Black Friday, 10.10, 11.11, 12.12, Christmas Eve/ Day, New Year Eve/ Day, Chinese New Year Eve/ Day, delivery from courier company may be delayed due to overloading with orders.
Delivery timings:
Monday to Friday - 9am - 6pm
Saturday, Sunday & Public Holidays - No delivery
I would like to change my shipping address/contact number.
If you have not placed an order: Please login, and click on 'My Account' followed by 'Address Book'.
If you have placed an order: Please notify our Customer Service immediately on LiveChat or EMAIL us at customerservice@lacworldwide.com.my stating your order number and the intended new address. Our Customer Service personnel will get back to you within the next business day.
*Please note that changes in shipping address details after submission of order may incur additional order processing time and delay in delivery.
I will not be home during the delivery time.
If you specifically instruct our delivery team to leave your delivery outside the door of the specified delivery address, such delivery shall be at your sole risk and you accept all liability and risk of loss, theft, and damage. For all other deliveries, please arrange an authorised person to receive your items on your behalf, or rescheduling of delivery will be done when you received a call from the delivery personnel.
Alternatively, you may also contact DHL Customer Service --> Contact Us (DHL LiveChat/ FB Messenger) directly to reschedule the delivery timing.
How do I track the status of my delivery?
You can do so by logging into your Account’s Order History page. The 'Shipped' status indicates that your parcel has been picked up by our courier partner for delivery.
You may visit https://www.dhl.com/my-en/home/tracking.html to track your parcel.
If you do not see your Order, you may check with our Customer Service on LiveChat or EMAIL us at customerservice@lacworldwide.com.my for assistance.
Can I use my International contact number?
As shipping is handled by our local Malaysian courier, we would appreciate if a local Malaysian mobile number is provided to ease the delivery process.
Otherwise, please contact our Customer Service on LiveChat or EMAIL us at customerservice@lacworldwide.com.my for assistance. Our Customer Service personnel will get back to you within the next business day.
International Shipping
We only do domestic delivery within Malaysia.
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